Privacy Policy

 

Milner Commercial Chartered Surveyors

Milner Commercial Chartered Surveyors are a Commercial Property Consultancy with offices in Derby.

Our privacy policy sets out how we gather, use and protect any information that you give us in accordance with the Data Protection Legislation to include GDPR (General Data Protection Regulation).

Milner Commercial Chartered Surveyors (referred to thereafter as Milner Commercial) is committed to ensuring that your privacy is protected and respected. Should we ask you to provide certain information by which you can be identified, it will only be used in accordance with our privacy statement.

We may change our policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

If you wish to contact us regarding this policy, please email [email protected]

Our Privacy Policy Principles.

Data Protection Laws require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy policy.

We take our responsibilities under data protection laws seriously and have put in place commercially realistic and appropriate security measures to prevent your data being lost, used or accessed in unauthorised way.

To use your personal data, we will rely on various conditions, depending on the activities we are carrying out.

Privacy Policy

In line with Milner Commercial internal processes and systems and with the following policy:
EU General Data Protection Regulation 2018 (GDPR)

What information do we collect about you and where is this information stored?
Information you give us and how we use it. How is your personal data collected?

This is information about you that you give to us by filling in forms on our website, or by corresponding with us by phone, email or otherwise and includes information you provide when you register to use our website, subscribe to our services in a variety of ways, use the services provided by Milner Commercial or our website, and when you provide us with information requested by us for the verification of your identity or other legal checks, and when you report a problem with our services or website.

Personal data means any information about an individual from which the controller can identify a specific living person. We do not collect “Special categories of Personal Data” (this includes race/ethnicity/religious beliefs/ health/sexual orientation/political opinions). The personal data we collect and the legal basis on which we collect the data will depend on the relationship you have with Milner Commercial and the services you use.

We may collect:

• Identity (Name/Title/Job Title)
• Contact Data (Address/Email Address/Telephone Number)
• Financial Data (Bank Details/Transaction Data/Credit Data)

The type of data depends on the need/use for the data.

Data is a liability and therefore will only be collected and processed when absolutely necessary. We will collect, use, store and transfer different kinds of data about you depending on the relationship you have with Milner Commercial. We may process your data for more than one legal basis but will only use your data when the law allows us to.

Some of the information will be publicly available information.

It is important that the information we hold is current and accurate. Please notify us of any changes that we need to be made aware of.

We have a set out below descriptions of the ways we plan to use your data and the legal bases we are to do so.

Business Customer - Client, Landlord, Tenant, Leaseholder
Data Collected - Identity, Contact, Financial

Legal basis for processing data - Performance of a contract, legitimate interest, legal obligation.

To perform and manage an agreed task or job. To provide details on the services you have requested from us. To provide you with details on products and services which we feel are beneficial and relevant to you. To analyse the level of service we are giving you. To notify of changes pertinent to the services we are giving you. To implement security measures relevant to our networks. To conform with legal requirements e.g. AML legislation.

Third Parties - Approved contractors who have a business need to know your details.
Data Collected - Identity, Contact, Financial

Performance of a contract and legitimate interest (To manage fees/services and costs)
These people will only be passed your data where we are required by law or it is necessary in order to administer the relationship or work between us.

Property Searches - Website Registrants/ someone who submits an enquiry for a property via email or telephone.
Data Collected - Identity, Contact, Financial

We collect data for your own legitimate interest and our own legitimate business interest. We collect what data is needed in order to provide you with the details of the product you requested from us. We will provide you with other properties that you may not have requested but that we have genuinely assessed would be proportionate to your search and will have a minimal impact on your privacy.

Milner Commercial Support - Various Contractors engaged to provide business services to Milner Commercial so that we can function.
Data Collected - Identity, Contact, Financial

Legitimate interest required to hold contactor data in order to hire, manage and pay contractors.

How will we use the information about you?

We collect information about you to understand your needs and provide you with a better service in many ways.

• Internal necessary record keeping
• Improve our products or services
• To carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us
• To send you an email to verify your details when you register with us or request property details or other services and other emails for the purposes of providing and including account management or system maintenance.
• To notify you about changes to our services and/or products
• Or as part of our efforts to keep our services to you safe and secure.

We will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so.

Where is your information kept?

This information is kept on secure password protect managed severs and devices and GDPR approved systems.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place reasonable physical, electronical and managerial procedures to safeguard and secure the information we collect.

How long do we hold onto personal information?

When your data is no longer required for any of the purposes it was provided for and it is not a legal requirement to keep your data we will delete as soon as possible.

Your rights and access to your information and correction

• A right to access personal data held by us about you.
• A right to require us to rectify any inaccurate personal data held by us about you.
• A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data.
• A right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
• A right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.
• A right to object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you).
• A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products).

Please note that there is generally no fee for an access request for personal data.

However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Website visitor tracking

Like most websites, our website collects information in an anonymous form the number of visitors to the site and where visitors have come to the site and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We can use this to make adjustments to our website to deliver a better user experience.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

This information again helps us see what parts of our website you stayed on, whether you have visited before and other useful analytical data.

To learn more about cookies and how you can set your browser to not accept cookies or to remove cookies from your browser history, please visit www.aboutcookies.org and www.allaboutcookies.org. Please note, blocking cookies may prevent you from taking full advantage of the website.

Contact us

We have tried to give guidance on our Data use and collection that is clear and as helpful as possible. If you are unsure about our compliance or have a concern, we would appreciate the chance to try and help you. If you have any questions regarding this notice or wish to speak to us, please email [email protected].